Can I logon to the server? No. Why not? Only sys admins are allowed to logon to servers.
Sound familiar? Quite often desktop support technicians are denied access to servers simply because of policy. This is not a bad thing. And there is still a solution:
Remote Server Administration Tools for Windows 8.
All you need to do is get permissions in place that allow you the level of control needed on the given applications. To explain: if you want to be able to change passwords then you need the rights to do so. You do not need to logon to the server – you just need permissions in Active Directory. To accomplish this you need to install this: http://www.microsoft.com/en-ca/download/details.aspx?id=28972
Once the download is complete navigate to “Control Panel” -> “Programs and Features” -> On the Left side bar click on “Turn Windows Features On or Off”. This will open a new window. In this window navigate to “Remote Server Administration Tools” and make sure they are all turned on.
The next step is just simply opening administrative tools. Navigate to “Control Panel” ->”Administrative Tools”. Here you will see the list of tools available to you. To manage passwords just open the “Active Directory Users and Computers” tool. From here your network admin can walk you through the fairly simple process of re-setting the users password.